What is Opero Channel Manager?
A channel manager for excursion and activity operators. It connects the system you run to online travel agencies, maps each of your listings to the product behind it, and keeps every channel selling from the same pool of capacity as your counter. Bookings made on a channel land in your system with the channel named, and what happens on site flows back.
Which online travel agencies does it connect to?
Follow Me To Maldives is the first channel and is in pilot now. Viator and GetYourGuide are next: we are going through their connectivity partner programmes, and neither is live yet. Every channel you add sells from the same pool.
Which systems can it connect to?
Opero POS today: an operator connects from the Counter's Sell on OTAs page and the channel manager reads the catalogue, capacity and rates from there. Connectors for other point of sale and reservation systems, and an extranet for operators with no system, are planned.
How does it stop double selling?
Capacity is one pool. Every sale, cancellation, capacity change and hold in your system sends the channel manager the new remaining count for that slot, and it passes the count to every channel the slot is listed on. A booking from any channel holds a seat in your system first, so the last seat can only go once.
Who sets the prices on the channels?
You do, in the Counter: net rates per channel and per season, separate from your counter price. The channel manager carries them to that one channel, which adds its own commission to reach the guest price. It never converts or marks up a rate.
What do I collect when a channel guest pays at the venue?
Exactly what the channel told the guest, in the channel's currency. The booking in your counter is priced at that amount, so the drawer, the receipt and the channel agree.
What does it cost?
It will be an optional paid add-on, priced when it launches. It is in pilot now. Nothing that runs your operation in Opero POS moves behind it.